3. Troubleshooting Order Problems

Defective or Damaged Orders: We’re Here to Help

While rare, issues can occur. If you encounter a problem with your order, please contact our customer support team so we can promptly resolve the issue.

To Ensure a Quick Resolution:

When reaching out, please provide:

• Your name
• Order number
• Detailed description of the problem
• Picture(s) of the issue
• Important: Inspect Your Order Upon Arrival

Important: Inspect Your Order Upon Arrival

• Please inspect your books immediately upon receipt
• Report any defects or damages within 30 days
• After 30 days, refunds or replacements will not be offered

Our Commitment to You

We’ll thoroughly review each incident and work towards a fair resolution. Your satisfaction is our top priority!